Privacy Policy
Effective Date: July 31, 2025
Last Updated: November 9, 2025
At Onyx Rise Media LLC (“ORM,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect data when you visit our website, use our AI services, or interact with our company.
By using our website or services, you agree to this Privacy Policy.
1. Company Information
Company Name: Onyx Rise Media LLC
Website URL: https://onyxrisemedia.com
Contact Email: [email protected]
Business Address: 1850 Claflin Rd, Manhattan KS 66502
Services: AI voice agents, chatbots, and marketing automation for local businesses.
2. Information We Collect
We collect information from our clients (businesses that hire us) and, in some cases, from their customers when they interact with our AI systems or automations.
From Clients:
Name, email address, phone number, and business name
Payment information (processed securely via Stripe)
Account credentials for connected platforms (e.g., GoHighLevel)
Analytics and usage data related to service performance
From Clients’ Customers (End Users):
Names, phone numbers, and email addresses shared through forms or chat
Call recordings and chat transcripts when using our AI systems
Customer inquiries, feedback, and interactions with AI agents
Automatically Collected Data:
IP addresses, browser types, and operating systems
Website usage data through cookies and analytics tools (Google Analytics)
3. How We Use the Information
We use collected data to:
Provide and maintain our AI and automation services
Improve AI accuracy, personalization, and user experience
Process payments and manage subscriptions
Communicate with clients about service updates, support, and billing
Analyze website performance and enhance marketing effectiveness
Comply with legal and regulatory obligations
We do not sell or rent personal information to any third parties.
4. AI-Specific Data Usage
Our AI systems (chatbots, voice agents, and automations) may analyze conversations, call transcripts, and interactions to improve accuracy and performance.
When we use data for AI training:
Personally identifiable information is removed or anonymized where possible.
Training is limited to internal system optimization and never shared publicly.
ORM does not use client or customer data to train third-party AI models (e.g., OpenAI) without permission.
5. Data Retention
Client data is stored for as long as your account is active and up to 90 days after cancellation.
Call recordings and chat logs are retained for no longer than 12 months, unless legally required.
You may request deletion of your data at any time (see Section 7).
6. User Rights
Depending on your location (e.g., under GDPR or CCPA), you may have the right to:
Access your personal data
Request correction or deletion of your data
Request a copy of your data
Withdraw consent for data processing
Object to specific types of processing
To exercise these rights, contact [email protected]. We will respond within 30 days.
7. Data Security
We use industry-standard security measures to protect your data:
Encryption in transit and at rest (via AWS)
Secure access controls and firewalls
Limited employee access based on need-to-know
While we take every precaution, no system is completely secure. ORM is not liable for breaches beyond its reasonable control.
8. Cookies and Analytics
We use cookies and analytics tools to:
Understand user behavior and traffic patterns
Improve user experience
Measure marketing performance
You can disable cookies in your browser settings, though some website features may not work properly.
9. Third-Party Services
We integrate with the following third-party services:
GoHighLevel (CRM and automation platform)
Twilio (communication and messaging)
OpenAI (AI-based responses and automation)
Stripe (payment processing)
Google Analytics (traffic and performance analysis)
Each provider operates under its own privacy policy. ORM is not responsible for how these third parties manage or secure your data but takes care to integrate only with reputable and compliant providers.
10. Payment Processing
Payments are handled securely by Stripe. ORM does not store or have direct access to your full payment information.
Stripe’s privacy policy is available at: https://stripe.com/privacy
11. Call Recordings and Transcripts
We may record calls or store chat transcripts generated through our AI systems to:
Improve AI response quality and accuracy
Resolve customer disputes
Monitor compliance and support
These recordings are stored securely and deleted after the retention period specified above. You can request deletion by contacting [email protected].
12. Data Sharing
ORM may share data only when necessary:
With vendors who support our operations (hosting, analytics, communication)
To comply with legal requests or protect ORM’s legal rights
During a merger, sale, or business transfer (with notice to clients)
We never sell personal data to marketers or third parties.
13. International Data Transfers
ORM operates primarily in the United States, but data may be processed in other countries via third-party providers like AWS and OpenAI.
We ensure that transfers comply with GDPR and other data protection laws by using legally approved safeguards such as Standard Contractual Clauses (SCCs).
14. Children’s Privacy
Our services are intended for business use only and not directed toward individuals under 18 years of age.
If we become aware that we have collected personal information from a minor, we will delete it promptly.
15. Data Breach Notification
In the unlikely event of a data breach:
We will notify affected individuals and authorities within 72 hours (as required by law).
We will take immediate steps to contain and remediate the breach.
16. Marketing Communications
We may send marketing emails about new features, offers, or services.
You can opt out anytime by:
Clicking the “Unsubscribe” link in an email, or
Contacting us at [email protected]
Opting out of marketing does not affect essential service communications (e.g., billing or account notices).
17. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.
Continued use of our Services after changes indicates acceptance of the new terms.
18. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
📧 [email protected] (646)-640-7065
🏢 Onyx Rise Media LLC